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REFUND & WARRANTY POLICY

📄 REFUND & WARRANTY POLICY

Last Updated: June 2026

Thank you for choosing our digital marketing infrastructure and optimization solutions. Because we deliver instant digital configurations and technical assets, we maintain strict guidelines regarding technical warranties and product replacements to ensure system stability for all users.

1. Technical Warranty Window

  • We offer a 24-hour technical warranty starting from the exact timestamp of your digital package delivery.
  • This warranty exclusively covers initial configuration errors, incorrect technical credentials, or system deployment data mismatches present at the moment of delivery.
  • If you encounter a verifiable technical issue upon receiving your assets, you must notify our support team within this 24-hour window to qualify for a free replacement.

2. Replacement Conditions (Eligible Items)

A complimentary replacement will be issued if the digital assets fail to operationalize due to factory settings or internal infrastructure errors, such as:

  • Invalid access credentials provided at the time of purchase.
  • System lockouts caused prior to user deployment.
  • Expired activation or integration links upon initial setup.

3. Voiding of Warranty (Non-Eligible Items)

The technical warranty is automatically voided, and no replacements or modifications will be issued, under the following circumstances:

  • Time Limit Exceeded: Any issues reported after the 24-hour delivery window.
  • Security Alterations: The user changes primary security credentials, alters recovery settings incorrectly, or attempts unauthorized modifications to the asset structure.
  • Network & Environment Triggers: System restrictions or locks caused by the user logging in from high-risk IP addresses, shared proxies, or unverified device browsers.
  • Platform Policy Changes: Sudden enforcement changes, updates, or technical restrictions implemented by third-party advertising platforms after successful delivery.

4. Refund Policy

  • Due to the digital nature and immediate consumption of our technical resources, all sales are final. We do not offer direct monetary refunds or cash-back options.
  • If a product is verified as defective within the warranty window, our sole obligation is to provide a fully functional replacement asset of equal value.

5. How to Request Technical Support

To open a warranty claim, please contact our support desk via our official communication channels with your transaction ID and clear screenshots or technical logs detailing the configuration error. Our technical team will review and resolve eligible claims within 12–24 business hours.